From ready wins, to become partners long term
About Agrea S.U.R.F.©
In an era of increased automation, AI and Customer-Vendor Relationship management, measuring internal metrics alone doesn't give the full story.
This is because many metrics and KPIs used to measure performance or area in isolation of the role or department without wider context of the whole relationship.
Enter Agrea S.U.R.F.© a holistic novel business relationship framework. that enables organisations to bring together all business relationship elements around 4 universal pillars:
S-upport
U-se
R-eturn on Investment
F- eedback
This framework forms the basis of our core services but also acts as an enabler and measurement of your organisations existing frameworks, processes and procedures.
FAQs
Why S.U.R.F.© ?
Unlike traditional performance metrics linked to business interactions, that are predominantly internal, S.U.R.F. © enables organisations to track internal and external contributors to relationships.
S.U.R.F. © draws on all the contributors, factors and stakeholders to a relationship or process as opposed to single metrics in isolation of the roles that have a contribution.
- S.U.R.F© methodology can be applied to any part of a business relationship, process or ecosystem.
Benefits
Holistic Performance Assessment
Get a comprehensive view of performance across departments, customers vendors, and projects. Our system breaks down performance into interdepartmental and customer/vendor-specific scores, allowing for clearer insights.
Improved Customer/Vendor and Partner Relationships
Measure and enhance the performance of your customers, vendors, partners, and third-party resellers across multiple categories. Build stronger, more transparent relationships that drive success.
Enhanced Decision-Making
Empower your organisation to make data-driven decisions with accurate performance insights. The scoring system enables detailed sub-scores for products, services, and projects, helping you identify areas for improvement.
Customisable and Scalable
Our system adapts to your needs, whether you're managing a single department or multiple vendors across complex ecosystems. It scales as your business grows.
Real-Time Insights for Proactive Management
Stay ahead of potential issues with real-time performance tracking. Address gaps and opportunities promptly, optimising performance across all categories.
Alignment with Strategic Goals
Ensure your vendors, projects, and internal teams are aligned with your organisation's overall goals. The scoring system connects individual performance to your business objectives.
Transparency and Accountability
Increase transparency and accountability throughout your organisation and vendor network. The scoring system promotes openness, driving continuous improvement.
Ease of Access – Web & Mobile - COMING SOON
Access performance insights anywhere, anytime with our web-based and mobile-friendly application, making performance management more accessible and efficient.
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