Business leaders and professionals managing multi-vendor ecosystems.

• Organisations aiming to strengthen their customer and vendor relationships.
• Teams seeking to improve operational efficiency and maximise ROI.
• Companies looking for a holistic approach to relationship management.
• Professionals interested in the methodology and would benefit any of the following roles:

 1. Vendor Managers

• Responsible for overseeing vendor relationships, will gain insights on how to evaluate and enhance vendor performance using the system. 

2. Procurement Professionals

• Those involved in sourcing and managing suppliers  benefit from learning how to implement performance scoring to ensure quality and cost-effectiveness from vendors.

3. Project Managers

• Project managers working with multiple vendors or internal teams can use the course to improve project execution and stakeholder management by aligning everyone with performance expectations.

4. Operations Managers

• They can apply the course's lessons to streamline processes and ensure that vendor and interdepartmental operations are aligned with overall business goals.

5. Supply Chain Managers

• Ensuring efficiency in the supply chain, they can benefit from using performance scoring to manage third-party distributors, resellers, and other partners effectively.

6. Customer Success/Relationship Managers

• This course will help them better manage customer -vendor relationships by understanding key performance indicators and how to align them with customer satisfaction holistically and not just in isolation.

7. Business Analysts

• Analysts responsible for improving business performance can leverage the system to identify inefficiencies and opportunities for optimisation across vendors and departments.

8. Sales & Account Managers

• For those managing reseller or distributor relationships, understanding vendor scoring can help maintain strong partner relationships and drive mutual success.

9. C-Suite Executives (CEO, COO, CFO)

• Executives looking to drive strategic alignment across the business can use the scoring system to ensure vendors, partners, and internal departments are all contributing effectively to company goals.

10. Consultants & Advisors

• Professionals advising businesses on vendor management, procurement, or business optimisation can gain additional tools and insights to offer their clients more value.